All manufacturers require a proper shop diagnosis and/or paperwork with a description of the problem or defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, manuals, hardware, etc. Warranties are non-transferable and only apply to the original purchaser of the products(s). Refunds are not provided for any warranty transaction. All products returned for warranty inspection are subject to testing within USP. All products must be installed by a certified dealership or licensed repair facility in order for the product warranty to be valid. USP recommends you retain any receipts/invoices in the event that you need to request a warranty. In some cases, the manufacturer may require the item be sent to them for inspection and testing. USP does not guarantee that any products will be warrantied until the inspection and testing are completed. In some cases, warranties will be denied and USP must return the product(s) to the customer. The return shipping will be at the customer’s expense. USP is not responsible for any damages that may have occurred by using the products that we sell. USP does not provide any compensation for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by USP including labor or product coverage.
Customer assumes all costs in shipping to USP, and USP assumes the cost of shipping back to the customer on domestic orders only (International shipping cost is not covered as part of the warranty). All replacement/repaired products are shipped ground. USP does not cover shipping, duties, taxes or any form of customs fees for items outside the United States. In the event an item is returned for warranty and is found to be in proper working condition, the customer will be responsible for shipping fees to return the item.
Most parts offered by USP come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase. Replacement is often used within 30 days of purchase with the same product or like product when direct replacement is unavailable. Repair is always used for items purchased more than 30 days prior. If a product is used or installed outside of its intended purpose or the product has been modified in any way the warranty will be voided. Please contact our customer service team to initiate any warranty claim.
Lifetime warranty is given to select products by USP. This warranty is for replacement of like items only. Lifetime warranty does not cover items out of production if uspmotorsports.com no longer stocks them. This warranty is valid only for the original buyer and not transferable. (Lifetime is defined as the lifetime of the product on the market. Outdated technology is not covered by lifetime warranty if the item is no longer available on the common market as a new product.) USP will not under any circumstances issue a return or store credit for any product which had failed during the product’s warranty. Either a replacement or repair will be completed as outlined above.
Genuine and OEM products must be installed by a certified dealership or licensed repair facility in order for the product warranty to be valid. USP recommends you retain any receipts/invoices in the event that you need to request a warranty. Genuine and OEM products sold or shipped outside of the contiguous US are sold as is with no expressed or implied warranty.
Items ordered with clearance pricing do not qualify for warranty replacement of an equal item. These items are sold as is, no warranty as they are not replaceable. Excluded Products Some items which are termed “wear items” or commonly involved in misdiagnosis are excluded from USP’s Warranty Policy these items include but are not limited to: Brake components (Brake pads, rotors, shoes) Clutch Components (Flywheels, clutch disk, clutch pressure plate) Electrical Components (Sensors, switches, solenoids)
WARRANTY CLAIM FORM
Please fill out and submit this form